Customer support concirege work from home for freshers
Role: Customer support concierge
Company: HighLevel
Job type: Remote
Role type: Support
Requirements:
• Greeting customers in the lobby and routing them to a team members.
• Answer video calls, chats, and routing the customers to team members.
• Working with managers and customer support to connect customers on zoom.
• Create best practice on waiting room etiquette and maintaining a great zoom room environment.
• Educating customers on the chat/zoom support functions.
• Providing feedback to the leadership team to improve customer experience.
• Connect senior specialists with scheduled customers.
• Facility urgent escalations by working with managers and senior specialists.
• Other duties may be assigned and/or modified as business needs change.
What you'll bring as customer support concierge:
• prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred.
• Knowledge of online calendars and scheduling (i.e Google calendar) preferred.
• Experience answering high call volume calls and solving customer's needs preferred.
• Excellent phone, email and instant messaging communication skills.
• Organization skills to keep accurate records and important information quickly.
• Time management skills to prioritize and complete a side variety of tasks throughout the day in fast-paced environment.
• Patience and listening skills to respond appropriately and interact positively with customers.
• Interpersonal skills to create a pleasant experience and attentive.
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call.
• The ability to build lasting first impressions and relationships with customers.
• Ability to work from home and "camera ready", which requires a quiet workspace with little to no distractions.
• Reliable high speed internet/Wi-Fi connection at home with little to no interruptions.
Language Skills:
• Fluent in English.
• Demonstrated verbal and written communication skills.
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