Customer Success Intern
Job description:
inFeedo is seeking passionate newbies with a strong technical background and a flair for customer-facing roles. As a Customer Support Intern, you will handle all technical support communications, both internally and externally, as the first line of response for after-sales support.
We are looking for a motivated and enthusiastic Customer Support Associate Intern to join our team at inFeedo. This is an excellent opportunity for someone who is eager to learn and grow in a customer-facing role. As an Intern-Customer Support Associate, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.
Location: Bangalore, Gurgaon
Duration: 6 months (Potential for extension based on performance)
What will you be doing?
• Assist customers with product-related inquiries via email and video calls.
• Provide timely and accurate responses to customer queries.
• Collaborate with the Customer Success team to resolve issues effectively.
• Document customer interactions and solutions in the system.
• Help improve customer satisfaction and SLA by delivering exceptional service.
Job requirements:
• Strong communication skills, both written and verbal.
• A customer-first attitude and willingness to go the extra mile.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Eagerness to learn and adapt to new challenges.
• Attention to detail and problem-solving skills
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